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Disruptive Physician Executive Coaching Program - Onsite

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Price: $6,500.00

Anderson & Anderson Executive Coaching Program

General Description:

The Anderson & Anderson Executive Coaching/Anger Management Program™ is designed to meet the needs of high-level executives, physicians, and those clients who prefer to be seen on an individual basis for specialized coaching and privacy.  The program includes, The Practice of Control, the Anderson & Anderson “disruptive physician” client workbook, along with Gaining Control of Ourselves DVD, and Contrasting Wheels of Behavior – the does and don’ts of self-control.

 

Assessments:

Each of our coaching clients will receive an E-mail containing access to the internationally recognized BarOn EQ-1 2.0 Model of Emotional Intelligence ( http://www.cgrowth.com/pdf/JaneDoe_Client_CG.pdf).  This comprehensive assessment examines the following EQ competencies:

 

Self-Perception                          Stress Management                Self-Expression                  

Self-Regard                                 Flexibility                                   Emotional Expression                      

Self-Actualization                         Stress Tolerance                       Assertiveness

Emotional Self-Awareness            Optimism                                  Independence

 

Decision Making                         Interpersonal

Problem Solving                           Interpersonal Relationships

Reality Testing                             Empathy

Impulse Control                            Social Responsibility

 

Following a detailed explanation of the client’s scores on this assessment, the coach and the client will develop an Action Plan that will be followed during the 6 month Aftercare Program.

Aftercare sessions are provided via phone.  Follow-up is designed to assist the coaching client in utilizing the tools introduced during the initial in-person twelve sessions.

Schedule:

The program for on-site Coaching is typically conducted over a two-day period.  This is done to avoid interference with the physician’s work schedule.  The coaching is provided for six hours each day, and includes the comprehensive assessment.  However, you may schedule the sessions to suit your needs.  Three four-hour dates can be scheduled, or you may also schedule weekly sessions as to your preference (for sessions conducted at our office in Los Angeles). 

Aftercare is scheduled over a six-month period at the conclusion of the initial sessions.  Sessions by phone are scheduled twice monthly.  Please call our office for additional information regarding scheduling.

Sessions can be scheduled for any day of the week, including Saturday and Sunday. 

Fees:

The total fees for the Executive Coaching/Anger Management program onsite, is $6,500.00. This fee includes the enrollment, assessment, coaching, training materials and 6 months of Aftercare. It does not include airfare; ground transportation, or hotel accommodations.

 

The Aftercare consists of twice monthly phone contacts and as needed consultations. The total fee for clients seen in our Los Angeles Office is $5,500.00. 

For any additional information regarding cost, please call our office at 310-207-3591.

 

Executive Coaching Outline

 

1.)       Session One:

Client completes the comprehensive On-line BarOn EQ-2.0 Emotional Intelligence Assessment and prepares for discussion and feedback.  Sample EQ-i 2.0 Assessment:  http://www.cgrowth.com/pdf/JaneDoe_Client_CG.pdf

 

2.)       Sessions Two, Three, and Four:

Coach and client will review and discuss the emotional intelligence assessment results, develop an action plan and establish goals for coaching.

 

3.)       Session Five:

An overview of Emotional Intelligence Coaching with a definition of the 15 scales of the BarOn Assessment and how they relate to each other.

The BarOn IQ-I 2.0 includes the following scales: Self-Perception, Stress Management, Self-Expression, Decision Making, and Interpersonal, and the associated subscales.

 

4.)       Sessions Six, Seven & Eight:

Impulse Control with exercises from the client workbook as well as The Contrasting Wheels of Behavior will be demonstrated.

 

            The Client will learn:

                        A.)       To identify situations that produce emotions of anger or frustration;

 

                        B.)       That anger is a secondary emotion;

 

C.)       That anger can be an indication of unmet needs that require more attention;

           

D.)       The coping skills to manage emotions in your interpersonal relationships, including in the workplace, at home, and in public.  The client will practice these skills and record Behavior Logs to report how you managed a situation from your daily life.

 

5.)   Sessions Nine & Ten:

Stress Management (DVD: Gaining Control of Ourselves)

 

The Client will learn:

A.)       About stress and its effects

 

B.)       About stressors and how to identify them

 

C.)       About negative self-talk and its effects

 

E.)       How to overcome stressful situations

 

6.)  Sessions Eleven and Twelve:

Emotional Intelligence and Summary (DVD: Gaining Control of Ourselves)

 

       The Client will learn:

                   A.)       The New concept of emotional intelligence.

 

B.)       Client will learn to apply emotional intelligence techniques in his/her life.

 

C.)       How to use emotional intelligence to manage your anger and develop deeper empathy.

  

If practiced and utilized as taught, the skills learned in the areas of self-awareness, self-control, social awareness and relationship, as well as anger management, communication, stress management, and emotional intelligence will enable the client to be more productive, less stressed, and more empathic to the needs of others.  You will communicate more effectively and express emotions more appropriately.

Anderson & Anderson Executive Coaching/Anger Management Partial Client List

 

These are some of the hospitals whose physicians have completed our Executive Coaching/Anger Management program.  If you have any questions, please call our office at (310) 207-3591 

  • Kaiser Permanente, Southern California Regional Medical Center
  • Glendale Adventist Medical Center, Glendale, CA
  • Children’s Hospital, Los Angeles
  • City of Hope National Medical Center, Duarte, CA
  • Cedar-Sinai Medical Center, Los Angeles, CA
  • UCLA Medical Center, Los Angeles, CA
  • St. John’s Hospital, Santa Monica, CA
  • Santa Monica Hospital, Santa Monica, CA
  • McHenry Hospital, McHenry, TX
  • Midway Hospital, Los Angeles, CA
  • Hospital Corporation of America, Richmond, VA
  • Medical Center of McKinney, McKinney, TX
  • St. John West Shore Hospital, Westlake, OH
  • Cancer Care Center of Southern India, Bloomington, IN
  • Orthopaedic & Sports Medicine Center, St. Marys, GA
  • Valley Baptist Medical Center, Harlingen, TX
  • Metro Psych Hospital, Pasig City, Manila, Philippines
  • U.S. Dept. of Veterans Affairs, Washington, DC
  • Providence Health Services, California
  • St. Frances Medical Center, Lynwood, CA
  • Hollywood Presbyterian, Hollywood, CA

Scalpel-Throwing Surgeons Stun Anger Management Pioneer

By Chase Scheinbaum - Aug 2, 2012 2:03 PM PT           

         

George Anderson positioned himself on a stool across the operating table so he could get a good angle on the surgeon’s face. He watched for signs of irritation as the doctor, known for temper tantrums, sewed a valve into a patient’s heart. Then the surgeon’s phone buzzed.

The hospital earlier had called in Anderson, an anger management therapist, to help one of their top doctors -- now cursing into his headset -- control his bad temper. After the operation, the surgeon removed his latex gloves, threw them on the floor and left the operating room in silence.

A survey published in American Journal of Nursing in 2002, reported that 90 percent of hospital workers, including doctors and nurses, reported “yelling,” “abusive language” as well as “condescension” and “berating colleagues.” Photograph: Getty Images

“Everyone in the room was stunned,” says Anderson, 73.

Anderson & Anderson, the business Anderson founded 30 years ago in Los Angeles, has trained and certified at least 11,000 anger management specialists. Lockheed Martin Corp. (LMT), Halliburton Co. (HAL), United Parcel Service Inc. (UPS) and the federal prison system have used his services to ward off lawsuits and dust-ups. So have cops, athletes and business executives. He was even tapped to consult on Anger Management, the 2003 comedy featuring Adam Sandler and Jack Nicholson.

Last year, for the first time, more than a third of his income came from medical workers. This year he expects to add 125 more of them, sent to him because of their inability to manage the pressures of the job, as well as increased concerns from hospital managers and accrediting agencies about temper tantrums in the medical workplace.

Anderson was among the first of his peers to capitalize on the boom of rageaholic caregivers. It began in earnest in 2009 when the Joint Commission, an independent body that is the largest accreditor of medical programs, mandated that hospitals deal with “disruptive” docs.

Hospital Anger

A survey published in American Journal of Nursing in 2002, reported that 90 percent of hospital workers, including doctors and nurses, reported “yelling,” “abusive language” as well as “condescension” and “berating colleagues.” A quarter of the 1,200 people surveyed said they witnessed such behavior weekly.

“There isn’t a doctor alive who hasn’t seen it,” says William Norcross, executive director of a program at the University of California at San Diego that uses anger management to treat irascible physicians.

Medical professionals present Anderson with unique challenges. Their hours are brutal, the stakes are high, and the threat of malpractice suits is ever-present. The life-or-death nature of the work wears at steely nerves even on the best days, Anderson says.

“Can you imagine the amount of stress a doctor experiences just by waking up in the morning?” Anderson said.

Stressful Lives

Many doctors work long hours at the expense of family and exercise, which can dissolve tension. One doctor laughed in his face when he suggested she take a vacation. There’s another factor to consider: Since 2010, doctors’ pay has stagnated, with some specialties weathering a 10 percent cut.

Verbal abuse is among the milder transgressions, according to Anderson. “Throwing instruments, like scalpels, is not unusual,” he said. One surgeon flung a tool after being handed the wrong item twice. It struck the ceiling. Another launched a used instrument, hitting a nurse on the shoulder.

The term “anger management” was coined in 1975 by psychologist Raymond Novaco. Anderson, who studied psychotherapy at Harvard Medical School, first wrote his own curriculum in the mid-1990s to treat offenders adjudicated by Los Angeles County courts. Today there are more than 17,000 businesses and individuals in the U.S. certified to offer anger management, many tailored to specific temperaments of various professions.

‘Executive Coaching’

Courses meant for businesspeople are often innocuously billed as “executive coaching” because of the corporate desire for anonymity -- a characteristic shared with the medical establishment.

“Physicians are paranoid to have anyone knowing that they received psychotherapy,” Anderson says.

Anderson saw a spike in doctor clients this year after signing a contract with Kaiser Permanente, the California-based managed-care organization that provides health services to almost 9 million people. For some on-site courses, Anderson charges more than $8,000 a session; in his Wilshire Boulevard office in Los Angeles, it’s $5,000. In most cases, hospitals will happily pay to make the rage go away.

To teach clients to defuse a blowup, Anderson has them practice long, slow breaths through their noses and think the word “peace” on inhalation and “release’” on exhalation. In addition, he coaches people to lie down, take a time out and imagine being on a beautiful beach. Or to replace inner dialogue like “I’m such an idiot” or “What a jerk he is!” with a positive statement, such as “Someday we will laugh about this.”

Self-Awareness

Typically, doctors meet with Anderson face-to-face for a total of six hours. After that, they talk on the phone with him twice a month for six months. At the beginning and end of that time, the doctor takes a test on “emotional self-awareness.” He rates himself on a scale from “never” to “always” in response to statements such as “It’s hard for me to smile” and “I care about other people’s feelings.”

Once problem physicians see how low they score on these tests, Anderson says, they surrender to the process. This stands in contrast with business executives; they tend to resist and ask for further evidence that Anderson’s services are really required.

The first thing Anderson tells doctors is that high intelligence is no protection from stupid behavior. It cannot prevent the flubbing of jobs, marriages, or relationships. Meanwhile, Anderson’s workbook, “The Practice of Control,” which he has adapted specifically for doctors, teaches them that anger is as injurious as “smoking a pack of cigarettes each day.”

Motivated Doctors

Based on follow-up calls with hospitals, Anderson says that four-fifths of his doctors have curbed their workplace explosions. Doctors are motivated to rescue their imperiled careers and love lives, he says. “I can’t imagine any other population of clients that does as well.”

There is one profession with whom Anderson does civility training that tests his own composure. “Lawyers,” Anderson said, “I do not like at all.”

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