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You can trust that your order will be quickly processed and safely delivered. We can ship products anywhere in the United States as well as internationally using the United States Postal Service. When you place an order we will estimate delivery dates based upon the availability of your item(s), shipping method selected and your shipment's destination. Our shipping charges are determined by the total dollar amount of your order, excluding applicable sales tax.

How do I contact customer service?

I never received my confirmation e-mail after ordering/registering/shipment.

Pre-Order Merchandise

When will I receive my order?

What forms of payment do you accept?

Is it safe to use my credit card?

How will the transaction show on my credit card statement?

How do I create an account?

What if I forgot my password?

How to Change your order?

Sales Tax

Shipping

Returns and Exchanges

Gift Orders

Note to International Customers

Promotional Codes

 

How do I contact customer service?

You can contact us at the “Contact Us” page

 

I never received my confirmation e-mail after ordering/registering/shipment.

Please check your Spam box — 99% of the time, you will find it there. It’s also possible that you entered the wrong email address. If you still have problems, go back to the store, navigate to the “Contact Us” page, and send us an email.

When will I receive my order?

In stock items shipping to addresses within the United States and APOs are sent by USPS Flat Rate Prioroty Mail. Delivery normally takes 2-4 business days. International shipments including Canada and Mexico are made via international USPS Flate Rate Priority Mail with tracking and can take up to 10 business days to arrive. International shipments may be held by your local Customs Authority for an additional 10-14 days depending on the customs laws in your country. Therefore, it is best to allow 2-4 weeks for delivery. 

Orders received over the weekend and on holidays will be processed the following business day. In most cases, your credit card will not be charged until the product is shipped. We will notify you if any item cannot be shipped within 30 days and you will be given the option to cancel your order.

A Note To Customers Living Outside the United States 
If you order products for delivery to a shipping address outside the United States, you will be responsible for any and all import taxes, tariffs and duties which may be levied by your Customs or Government or Other Authority upon any parcel we send to you.

If you do not receive your order within the time frames above, please contact Customer Service using the form on the Contact Us page

What forms of payment do you accept?

We accept, Visa, MasterCard, American Express, Discover, Checks, Money Orders and P.O.'s (Gov't Agencies only).  We are not accepting cash or PayPal for online orders at this time. Your credit card will be charged when placing your order.

Is it safe to use my credit card?

Safeguarding your privacy and confidentiality is of the utmost importance to us. Our site uses Secure Sockets Layer (SSL) which encrypts your data while it is being transferred over the Internet. We also use the latest encryption technologies to protect the security of your credit card and password information while we are processing your order.

How will the transaction show on my credit card statement?

The transaction will show as "Anderson & Anderson."

 

How do I create an account?

If you’d like to create an account, please click here.

If you’re looking to create a webstore account, go back to the store and click on the “Login” link on the top right of the page, then the “Register Now” link, and then follow the instructions.

What if I forgot my password?

If you forgot your password click here: Forgot Password. If for some reason you still have trouble logging in, let us know by contacting Customer Service.

How to Change Your Order?

The Anderson Services Webstore processes your orders very quickly. If you find that you have made an incorrect order, please notify us immediately by contacting Customer Service. If your order has not yet been processed, we may be able to correct it. However, if the product has already been shipped, we will be unable to change any portion of your order.

 

Sales tax

 The amount of your sales tax will be calculated and displayed during the checkout process.

How Do You Calculate Shipping?

Customer shipping costs will be based on the order value. If the order value (total of all products) is equal to $14.99, then the customer will pay $7.60 in shipping to the US (standard), etc. Please note specialty items that require extra shipping and handling will not be subject to the rates below.  International Orders (does not apply to Canada) please contact our office via email for shipping quote:  andersonandandersonapc@gmail.com

MinimumMaximumPriceRegion
$0.00 $14.99 $7.60 United States  
$15.00 $99.99 $13.20 United States  
$100.00 $299.99 $14.35 United States
$300.00 $499.99 $18.85 United States  
$500.00 $599.99 $20.85 United States
$600.00 $699.99 $28.00 United States
$700.00 $999.99 $36.00 United States  
$1,000.00 $1,499.99 $52.00 United States  
$1,500.00 $1,999.00 $70.00 United States  
$2,000.00 $2,499.99 $87.00 United States  
$2,500.00 $2,999.99 $104.00 United States  
$3,000.00 $3,499.99 $121.00 United States  
$3,500.00 $3,999.99 $138.00 United States  
$4,000.00 $4,499.99 $155.00 United States  
$4,500.00 $4,999.99 $172.00 United States  
$5,000.00 $5,499.99 $188.00 United States
$5,500.00 $5,999.99 $206.00 United States
$6,000.00 $6,499.99 $223.00 United States
$6,500.00 $6,999.99 $240.00 United States
MinimumMaximumPriceRegion
$0.00 $69.99 $22.00 Canada Priority  
$70.00 $299.99 $43.00 Canada Priority  
$300.00 $499.99 $56.00 Canada Priority  
$500.00 $999.99 $110.00 Canada Priority  
$1,000.00 $1,499.99 $164.00 Canada Priority  
$1,500.00 $1,999.99 $205.00 Canada Priority
 

Returns and Exchange

If you have received damaged, defective or incorrectly shipped merchandise, please return the product within 30 days of receipt following the Return/Exchange Instructions below. We will gladly replace the merchandise without additional charge, refunds not available at this time.  If you have ordered incorrectly or are not happy with your purchase, please follow the Return/Exchange Instructions below (and on your packing slip). On these returns, original shipping and handling charges are not refundable and you will be responsible for all costs associated with return shipment.

Please include the following with your return:

  • Your mailing address
  • Your phone number
  • Order confirmation number
  • What you are returning and why
  • How you would like us to handle your return or exchange

We highly recommend that the items be returned to us using a mail service which provides tracking or insurance.

Mail to:

Anderson & Anderson
ATTN: Returns
15342 Hawthorne Blvd., Suite 206
Lawndale, CA  90260

Once your return has been received by us, we will exchange your item accordingly. Please allow 3-4 weeks for your return to be processed.

Non-Returnable Items

Unfortunately, we cannot accept returns on the following items:

  • Any apparel item that has obvious signs of use
  • Any CDs or DVDs that have been opened (taken out of its plastic wrap) unless it is defective
  • Downloadable E-Books or software products (except if you’ve accidentally purchased multiple downloads of the same product)
  • Any item that is not in its original condition, is damaged, or is missing parts for reasons not due to our error
  • Any product missing the serial number or UPC

 

Gift Orders

If your order is a gift order and the gift recipient wishes to return or exchange it, they may do so for any reason within 30 days of receipt. Upon our receipt of the returned product, we'll be happy to give credit for the cost of the item(s) returned and any associated sales tax to the credit card account originally charged. The sender will only be responsible for the return shipping costs. At the time of the exchange request, our Customer Service Department will be happy to help the gift recipient with a replacement order or store credit. Please read Return/Exchange Instructions.

 

A Note To International Customers

If you order products for delivery to a shipping address outside the United States, you will be responsible for any and all import taxes, tariffs and duties which may be levied by your Customs or Government or Other Authority upon any parcel we send to you.

 

Promotional Codes

Please be advised that you may only use ONE promotional code per order. Discounts cannot be combined.